FAQs

About Us
How long has Deranis been in business?
o Deranis online store was established in 2019.

What makes Deranis different from your competitors?
o Deranis and House of Deranis work with independent designers from around the world, by provided locations throughout the United States that will house, sale and promote their creative designs to the public. Each of our designers provide unique apparel and accessories that will allows our customers to standout from the rest.

Where do you operate?
o Our Corporate headquarters is located in Atlanta, GA. We are expanding our
territories by developing retail locations in the southern market.

Returns

Do you accept returns/exchanges?
o We do not accept exchanges via our online store. We do offer a 30-day return
policy for items that are damaged or are the incorrect size. Customers MUST
complete our online return request form, within 5 business days from the date
received. Customers would then ship the garment to our fulfillment center
within 30 days from the date received.

Shipping
How long does it take for orders to be processed?
o Orders are processed and shipped within 24 hours.

Where are your orders shipped from?
o Orders are shipped from our fulfillment centers in Georgia.

Do you ship packages internationally?
o Yes

How do I track my order?
o We use USPS for all shipments unless a different method is requested. Once your order has been fulfilled you have the option of having your tracking information sent vis SMS text or email.

Payment Methods

What payment methods do you accept?
o PayPal, Discover, Master Card, Visa, AfterPay
 
Loyalty Programs
Do you offer loyalty points or rewards?
o Yes, we have a Royalty Rewards program, which allow our customers to unlock exciting perk. This is an all-access pass to exclusive rewards.

o Can we join your mailing list?

Yes, customer can join our mailing list by signing up via SMS text alerts or
email alerts. By becoming a Deranis VIP Royalty Member you will receive
new arrival alerts, special members only promos and FREE shipping.